About

I design and deliver practical technical solutions across customer journeys, integrations, and engineering teams.

Pulkit Kakkar at work with a colleague

Background

I am a Technical Design Lead originally from India and currently based in the UK, with 9+ years of hands-on experience delivering customer-facing digital products.


My background is rooted in Angular, React, TypeScript, JavaScript, RxJS, and AWS, and my role has grown from frontend delivery into end-to-end technical design. At British Airways, I look after technical design and delivery across the classic booking and payment journey, working across frontend, backend, payments, CMS integrations, production support, and technical governance.


I help teams align architecture, slice work clearly, identify dependencies, manage blockers, and keep solutions maintainable. That includes understanding secure payment flows such as 3DS, tokenisation, authorization, orchestration, and third-party integrations, supporting CMS-driven content such as co-brand card offers and contextual promotions, investigating production issues through logs, Splunk, transaction IDs, MRNs, and session IDs, and supporting vulnerability management, technical risk, managed service transition, and knowledge handover.

Education

I completed my higher education in India, graduating in 2017 with a Bachelor of Technology degree in Computer Science and Engineering from the esteemed Dr. A. P. J. Abdul Kalam Technical University. This educational foundation has provided me with a strong basis in various aspects of computer science, which I have continuously applied and expanded upon in my professional career.

Skills

  • Angular
  • React & Vite
  • JavaScript / TypeScript
  • RxJS
  • HTML5 / CSS3
  • End-to-End Solution Design
  • Frontend & Backend Architecture Alignment
  • Secure Payment Flows, 3DS, Tokenisation & Authorization
  • AEM / CMS Integrations
  • Technical Readiness & Delivery Planning
  • Production Support, Logs & Splunk Investigation
  • Vulnerability Management & Technical Governance
  • Code Quality, Maintainability & Engineering Standards
  • Shopify (Liquid, Theme Customization)
  • Google Apps Script
  • Amazon Web Services (AWS)
  • OpenAI / GPT Integration
  • Splunk (Dashboards & Observability)
  • Cypress & Automation Testing
  • Adobe Target (A/B Testing)
  • Firebase